Customer Experience — Ops‑to‑Marketing Alerts | Momentum Media Marketing
Momentum Media Marketing Michigan small business • by a Michigan small business

Communicate Early, Everywhere

Delays happen. Surprises don’t have to. We wire your website, Google Business Profile, and social channels to push clear updates that reduce cancellations and protect reviews.

Email to request a clarity call

How We Help (Fast Wins)

Website

Ops‑to‑Marketing Alerts

Lightweight status bar + notification page so you can update ETAs in minutes, not meetings.

Google Business

Maps in Sync

GBP Posts, updated hours/services, Messaging—so customers see the same info everywhere.

Social

Template Updates

Prebuilt update templates + quick replies reduce “Where’s my order?” tickets and churn.

Case Studies: Clear Comms → Happier Customers

Manufacturing • Battle Creek

Status Sync

Site banner + GBP Posts + social updates for schedule changes.

  • −12% cancellations
  • −17% interview no‑shows
Retail • Kalamazoo

Offer Updates

Coordinated promo timing across channels.

  • +21% promo redemption
  • +14% positive reviews mentioning “communication”
Services • Grand Rapids

Expectation Setting

FAQ refresh + proactive messages for seasonal delays.

  • −22% support tickets

Evidence‑Based Plan

1. Audit

Current update flow, FAQ coverage, GBP accuracy, response times, and review cadence.

2. Apply

Install alert patterns, sync GBP, publish templates, and train your team to update in minutes.

3. Improve

Bi‑weekly review of cancellation rate, ticket volume, and review keywords.

Ready to Turn Surprises into Trust?

Email to request a clarity call